Thank you for choosing solidshelfsystems.com. We aim to provide every customer with a satisfactory shopping experience. If you are not satisfied with your purchase of a home storage shelf, you can apply for a return and refund according to the following policy.
Return Period
Customers can submit a return request within 7 days of receiving the goods.
Return of Opened Goods
For your peace of mind, we accept returns of opened goods. You can apply for a return after inspecting the goods, but the goods should be in good condition and meet the return conditions stipulated in this policy.
Non-Returnable Goods
Returns are not supported in the following situations:
The goods have been actually used;
The goods have been damaged by human error;
The goods are missing major accessories, installation accessories, or instructions;
The goods have affected resale;
The goods have exceeded the 7-day return period.
Return Shipping Information
Returns due to Quality Issues
In the following situations:
The goods have quality defects;
The goods were damaged during transportation;
The wrong goods were received;
The goods are significantly different from the description;
After verification, the return shipping costs will be borne by solidshelfsystems.com.
Returns for Non-Quality Issues
Please note the following personal reasons for returning an item:
Dislike of the item; Incorrect size or color selection; Duplicate purchase; Change of purchase decision;
Return shipping costs are the buyer’s responsibility.
Return Application Process
When applying for a return, please provide customer service with:
Order number; Purchaser’s name; Contact email; Reason for return; Product photos (if applicable).
Customer Service Email:
Please only send the item back after receiving confirmation of the return.
Return Address
19310 RUBLE DR HOUSTON TX 77084
Refund Policy
After receiving the returned item and completing the review, we will refund you within 3-5 business days using the original payment method.
The exact arrival time may vary depending on the processing time of the bank, credit card institution, or payment platform.
Special Note: Please pack the returned item properly to avoid further damage during transportation.
Items returned without prior confirmation from customer service may result in delays in refund processing.
If the returned item does not meet the return conditions stipulated in this policy, we reserve the right to refuse the refund request.
Contact Us
For any returns, refunds, or after-sales issues, please contact us:
Phone: 2819463951
Email: [email protected]